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FAQs

Shipping

- All orders are shipped via USPS Priority Mail, with confirmation emails containing tracking information sent via Shippo. 

- USPS delays are expected due to Covid. 

- Orders typically arrive within 2-10 days from purchase. Sometimes more, never less. 


Returns 

- Returns are accepted within 14 days of receiving your order. All items must be in original, new condition.  Customers will assume the cost of return shipping. 

- If your order was damaged during shipping, please contact us so we may send you a free return shipping label. Once the damaged order is received, we can either refill your order or issue a refund. 


Feedback

- We aim to create products that are well-designed and well-made. We appreciate any constructive feedback in order to better our products for YOU!


Burning Instructions

- Before burning, trim the wick to 1/4 inch. This ensures a steady flame.

- Beeswax will harden as it drips. To safeguard furniture, we suggest placing the candle on a dish while burning. 

- To remove beeswax from any hard surface, place an ice cube on top. The wax will harden and easily slide right off. Magic!


Beeswax

- We only use all-natural beeswax, which has a natural yellow color and a faint, sweet smell of honey.